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Terms of Service

Last updated: June 15, 2026

1. Acceptance of Terms

By accessing or using the website at gentlegrace.lol (the "Site") operated by Qionghai Louwan'er Technology Co., Ltd. ("Gentle Grace," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use the Site.

2. Services Description

Gentle Grace provides computer systems design and related services, including but not limited to custom software development, systems architecture consulting, cloud infrastructure design and management, IT security consulting, and digital transformation strategy. Detailed service descriptions and deliverables are provided in individual statements of work or service agreements executed between Gentle Grace and its clients.

This Site serves as an informational resource and initial point of contact. No client relationship is formed solely by using this Site or submitting a contact form.

3. Intellectual Property Rights

3.1 Site Content

All content on this Site, including text, graphics, logos, icons, images, audio clips, and software, is the property of Gentle Grace or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or publicly display any Site content without our prior written consent.

3.2 Deliverables

Intellectual property rights for custom software and systems designed by Gentle Grace for clients are governed by the terms of the applicable service agreement. Unless otherwise stated in writing, deliverables are licensed, not sold.

4. User Conduct

When using the Site, you agree not to:

5. Communications

By submitting a contact form or sending us an email, you consent to receive communications from us regarding your inquiry, our services, and related matters. We will not use your contact information for marketing purposes without your explicit consent. You may opt out of non-essential communications at any time.

6. Confidentiality

Any information you share with us through the Site, including project details and technical specifications, will be treated as confidential in accordance with our Privacy Policy and any applicable non-disclosure agreement. We implement reasonable security measures to protect your information, but we cannot guarantee absolute security of data transmitted over the internet.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Gentle Grace and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Site or our services. Our total liability for any claim arising from the use of this Site shall not exceed the amount you have paid to us, if any, for accessing the Site.

8. Disclaimer of Warranties

The Site and all content, materials, and services provided through it are provided "as is" and "as available" without warranties of any kind, either express or implied. Gentle Grace disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We reserve the right to modify, suspend, or discontinue any aspect of the Site at any time without notice.

9. Indemnification

You agree to indemnify, defend, and hold harmless Gentle Grace, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to your violation of these Terms of Service or your use of the Site in violation of applicable law.

10. Third-Party Links

The Site may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. Your use of third-party sites is at your own risk.

11. Termination

We reserve the right to terminate or suspend your access to the Site at any time, without prior notice or liability, for any reason, including if we believe you have violated these Terms of Service. Provisions relating to intellectual property, limitation of liability, indemnification, and governing law shall survive termination.

12. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising under or in connection with these terms shall be resolved through amicable negotiation. If negotiation fails, disputes shall be submitted to the competent courts of Hainan Province, China.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes acceptance of the new terms. We encourage you to review these terms periodically.

14. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Gentle Grace regarding your use of the Site and supersede any prior agreements or understandings.

16. Contact

If you have any questions about these Terms of Service, please contact us: