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Privacy Policy

Last updated: June 15, 2026

1. Introduction

Qionghai Louwan'er Technology Co., Ltd. ("Gentle Grace," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at gentlegrace.lol (the "Site") or interact with our services. Please read this policy carefully. If you do not agree with its terms, please do not access the Site.

2. Information We Collect

We collect information that you voluntarily provide to us when you fill out a contact form, send us an email, or otherwise communicate with us. This may include:

• Your name and job title
• Email address and phone number
• Company name and industry
• Project details and technical requirements you choose to share
• Any other information you include in your message

We also collect certain information automatically when you visit our Site, including:

• Internet Protocol (IP) address and browser type
• Device type and operating system
• Referring URL and pages visited
• Date and time of access

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide technical consultation
• To communicate with you about our services, project proposals, and ongoing engagements
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our terms of service
• To detect, prevent, and address technical issues or security threats

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal basis for processing your personal data includes:

• Consent: Where you have given clear consent for us to process your data for a specific purpose
• Contractual necessity: Where processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: We may engage third-party vendors to host our website, process communications, or provide analytics. These providers are contractually bound to protect your data.
• Legal compliance: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months after the last communication, unless a longer retention period is required for legal or contractual purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS 1.3), access controls, regular security assessments, and secure data storage practices.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data, subject to legal retention requirements
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us at sumpter@gentlegrace.lol. We will respond to your request within 30 days.

9. Cookies

Our Site may use essential cookies for basic functionality. We do not use tracking cookies or third-party analytics cookies without your consent. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our Site may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required by applicable law.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: sumpter@gentlegrace.lol
• Phone: +1 (484) 579-4252
• Address: Room 2422, Unit 11, Building 15, Leiyuan Apartment, Haohua Road, Qionghai City, 571400, China